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| FAQS |
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- 1. Why should I choose CardioVoxx? How does it work?
- The CardioVoxx service has been designed to save you time, effort, and money. What is most striking about it though, is its simplicity – it’s incredibly easy to use and understand! Apart from these advantages, we have a team of specially trained medical transcriptionists and quality assurance analysts who are well-versed in cardiology terminology and are constantly updated on the latest developments in the field, so you can expect quality transcription at an affordable price! A CardioVoxx representative conducts a telephonic interview with you to assess your exact requirements. Copies of your dictations are encrypted and transferred via the internet to the CardioVoxx Control Center. Alternately, you can also use our toll-free phone based service to send your dictations. Processing dictated files can begin within three business days. Our speech recognition technology transcribes your voice files into a text format, which is then checked for completeness and accuracy.
- 2. How secure is your service?
- CardioVoxx utilizes encryption as well as password technologies to ensure the security of your patient information. We use copies of your dictations, which leave your original voice files intact and in your office! All our transcription work is performed and processed within the United States.
- 3. What is the expected turnaround time (TAT)?
- All electronic documentation will be sent to you via a secure internet connection (encrypted and password protected for privacy and HIPAA compliance) in less than 48 hours, ready for import into an electronic patient medical record system or printing.
- 4. How will using CardioVoxx increase my reimbursements?
- According to studies, patient documentation rarely supports the actual level of care provided in a patient encounter, which results in lost reimbursements of $20,000 to $40,000 every year. With CardioVoxx you can expect coding that accurately reflects your elevated level of patient care, which will undoubtedly lead to higher reimbursements.
- 5. How can CardioVoxx help an office be “chart ready” relative to compliant documentation?
- Our CardioVoxx Premium (MVP) service inspects each transcribed document against a pre-determined format required by your coding and billing department. Each document will be reviewed for completeness and those notes deemed incomplete will be flagged once and delivered to your healthcare facility for further review. Future chart audits conducted by any healthcare insurance provider or the Office of the Inspector General are more likely to find your facility in compliance using MVP.
- 6. Why is patient documentation important?
- According to the Centers for Medicaid and Medicare (CMS), patient documentation is required to record pertinent facts, findings, and observations about a patient’s health history, both past and present illnesses, examinations, tests, treatments and outcomes. The medical record documents the patient care chronologically, and is an important element contributing to high quality care. An appropriately documented medical record can result in more accurate and timely claims processing, shortening the revenue cycle while improving reimbursements. It may also serve as a legal document to substantiate services as medically necessary. At CardioVoxx we custom tailor documentation style and format by the provider according to current documentation guidelines, resulting in thorough documentation, higher returns, and better patient care!
For more information see
1995 Documentation Guidelines for Evaluation and Management Services
1997 Documentation Guidelines for Evaluation and Management Services
- 7. How can CardioVoxx be a help for Physicians and Practice Managers?
- CardioVoxx Premium is the solution for those physicians whose income levels are not being met due to reduced reimbursements and rising administration costs. In addition to sending back the verbatim report, we inspect each document to make sure certain fields of data are dictated by the cardiologist so the patient visit can be coded correctly. This keeps the provider compliant and ensures comfortable coding at the appropriate level. Practice managers utilizing CardioVoxx are achieving higher levels of coding compliancy. CardioVoxx makes sure that every document is checked for completeness so no unnecessary chances are taken with your bottom line or compliance. Additionally, our CardioVoxx Advanced Service puts the reports that we created back where they belong – into the client’s electronic medical record system. This saves the practice unnecessary administrative expense and time spent maintaining the patient record.
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